Frequently Asked Questions

Frequently Asked Questions

What are TVCO coins?

TVCO Coins are our virtual in-app currency that you can purchase in order to participate in some of our extra features. As a reminder, you’re not required to make any purchases in order to enjoy the app.

What are pinned comments?

You can highlight your comments in gold in the chat rooms and in live video broadcasts, and increase your chances of getting noticed by the broadcaster and other fans. Pinned comments also stay on top of the chat for a period of time.

How do I edit a VLOG after I published it?

To edit a VLOG after you publish it, please go to your Profile page, and then scroll down to your list of Vlogs. Select the "..." icon on the bottom right corner of the vlog you wish to edit, and select "Edit Vlog."

You also may select from among these options:

1. "Pin" (to pin the vlog to the top of your profile page for all your fans and prospective fans to see)

2. "Unpublish" (to keep you vlog hidden until you're ready to publish it)

3."Delete Post" (to delete your vlog)

What do you do with the information we give you?

For information on what we do with the information you give us, please review our Privacy Policy.

How do you monitor inappropriate activity? What should I do if I see inappropriate content?

We want TVCO to be a fun experience for everyone, and we have a Code of Conduct that we take seriously. Please read our Terms of Service for more information. We don't moderate the app, so we don't always see inappropriate comment unless we're notified. If you feel someone is acting inappropriately, you can block them from within the app. As always, if you see any inappropriate activity, we encourage you to contact us at hello@tvco.app.

I’m a content creator, and I'm interested in partnering with TVCO. Whom do I contact?

We'd love to hear from you. Please email us talent@tvco.app

How can I change my profile picture?

On your profile, tap on the settings button on the upper left corner. You have the option to change your profile image, username, full name, and bio.

I have an amazing idea for an animation! Who do I tell?

We'd love to hear it! Please tag us on social media or upload a VLOG telling us about it! 

What should I do if I am experiencing technical issues with the app?

We work hard to ensure the app runs smoothly for all users. If you are experiencing issues within the app, please try these brief troubleshooting steps:

-Make sure you’re using the latest version of the app.

-Make sure that you’re using a strong WiFi connection, if possible.

-Close down all other apps that you have open.

-Shut down your phone and restart.

If you’re still having issues, contact us at hello@tvco.app. Please tell us what the problem is, as well as your username, device, and operating system.

Can anyone go live on TVCO?

Going live on TVCO is restricted to certain users only. If you are interested in going live, we encourage you to create recorded content and upload VLOGs to the platform. After, you can contact us talent@tvco.app .